Mosquito Mary’s is a company that provides mosquito control services through a franchise business model. The company has a variety of roles and responsibilities, including customer service representatives and team leads, VP of National Contact Center, VP of New Business Development, VP of Marketing, marketing agents, franchise business coaches, Account Payable/Receivable specialists, digital designers, service managers, corporate trainers, Chief Financial Officer (CFO), Chief Technology Officer (CTO), Human Resources Manager, Legal Counsel, and Operations Manager. Mosquito Mary’s corporate team is known for fostering a “family-like atmosphere” that promotes collaboration, diversity, strong communication, and shared values. When franchisees reach out to the Corporate team for support, they can expect to receive a range of services and resources aimed at helping them run their business successfully, including training and education, marketing support, operational support, technical support, and more.
Nick Spencer – “Chief Happiness Officer“
As the CEO of Mosquito Mary’s Franchising, Nick is responsible to create a happy and positive work environment for employees. He implies a focus on employee well-being, job satisfaction, and work-life balance while driving growth and expansion of the organization. He puts emphasis on the importance of pursuing new markets, products, and partnerships to increase revenue and market share. He is also responsible for putting the customer at the center of the organization’s strategy and decision-making. It puts emphasis on the importance of delivering exceptional customer experiences and building long-term customer relationships.
Kevin Spencer – “Chief Customer Experience Officer“
As the COO of Mosquito Mary’s Franchising, Kevin is responsible for enhancing the customer experience, by developing and implementing effective customer experience management strategies. It emphasizes the importance of customer satisfaction, empathy, and innovation to achieve exceptional customer experience. He is also responsible for enhancing the company’s efficiency, by developing and implementing effective process management and optimization strategies. It emphasizes the importance of expertise, innovation, and continuous improvement to achieve exceptional efficiency.
Darrin Smith – “VP of Customer WOW“
As the VP of Contact Center Operations, Darrin is responsible for overseeing and improving the overall customer experience and satisfaction within a company. His main focus is improving customer experience and satisfaction by developing and implementing service strategies, managing teams, tracking metrics, and integrating customer feedback. They aim to create a customer-centric culture that exceeds expectations and builds brand loyalty. He also promotes the company’s products and services to others.
Bradford Bunick – “Chief Innovator” / “Chief Tech Wizard”
As our VP of New Business Development and Chief Technology Officer (CTO), Bradford Bunick is responsible for driving innovation and creativity to help our company stay ahead of the competition. He identifies emerging trends, researches and develops new products and services, and promotes a culture of innovation within our organization. In his role as VP of New Business Development, he is also responsible for driving innovation and creativity in our company’s new business development efforts. Bradford’s expertise is crucial in helping us stay competitive and adapt to changing market conditions, and his commitment to innovation is key to our ongoing success.
Leona Ackerman – “”Master of the Numbers and People”
Leona is responsible for managing accounts payable and receivable, handling payroll, and overseeing HR duties. She ensures that our company’s finances are accurately and efficiently managed, and that our employees are well-cared for and supported. She plays a crucial role in maintaining our business operations and ensuring that we are able to meet our financial goals. With her expertise and dedication, our “Master of the Money and People” is an essential member of our team.
Nelson Giordano – “Service Training Magician and Multimedia Experience Engineer”
As our Corporate Field Service Trainer, Nelson is responsible for developing and delivering training programs to our field service technicians and franchisees. He ensures that our technicians and franchisees have the knowledge and skills needed to provide exceptional service to our customers. In addition to his training role, Nelson is also our Creative Multimedia Designer, responsible for creating engaging and visually appealing content to support our marketing and branding efforts. He develops and produces multimedia assets such as videos, graphics, and animations for use on our website and social media channels. His main goals and objectives are to enhance the technical skills of our field service technicians and to produce creative and effective multimedia content that promotes our brand and engages our audience.
Danielle McDonnell – “Customer Experience Commander and Franchise Support Specialist”
Danielle McDonnell is our Team Lead in the National Contact Center and Franchise Business Coach. She is responsible for supporting franchisees by providing them with guidance, coaching, and training on operational best practices. Her objective is to help franchisees succeed and grow their businesses. Danielle plays a crucial role in maintaining strong relationships with our franchise partners and ensuring their ongoing success.
Bryan Wisotsky – “Chief Visibility Officer”
Bryan is a master of the digital realm and plays a critical role in helping your company increase online visibility and improve search engine rankings. With his deep knowledge of search algorithms and digital marketing strategies, Bryan helps us stay ahead of the competition and reach new customers online. Learn more about Bryan and the important role he plays in our company.
Jeff Humphrey – “Team Lead Franchise Development Wizard“
Jeff is our Team Lead of the Franchise Business Development Specialists, responsible for overseeing the team’s efforts to build and maintain relationships with potential and existing franchise partners. His objective is to help the company expand by identifying and recruiting new franchisees, while ensuring that franchisees have the necessary resources and support to succeed. Bob plays a vital role in the growth and success of our company, leading a team of dedicated specialists in driving franchise development forward.
Kimberly Moody – “Franchise Development Wizard“
As our Franchise Business Development Specialist, Kimberly is responsible for building and maintaining relationships with potential and existing franchise partners. Her objective is to help the company expand by identifying and recruiting new franchisees. Kimberly also ensures that franchisees have the necessary resources and support to succeed. She plays a vital role in the growth and success of our company.
Don Luria – “Franchise Development Wizard“
As our Franchise Business Development Specialist, Don Luria is responsible for identifying and building relationships with potential and existing franchise partners. Don’s main objective is to help our company grow and expand by recruiting new franchisees. He works closely with franchisees to provide the necessary resources and support for their success. Don’s role is critical to the continued growth and success of our company.
Josh Stevenson – “Franchise Development Wizard“
As our Franchise Business Development Specialist, Josh Stevenson is responsible for building and maintaining relationships with potential and existing franchise partners. His primary objective is to help the company grow by identifying and recruiting new franchisees. Josh also ensures that franchisees have the necessary resources and support to succeed. In addition, he conducts market research and analyzes trends to identify new opportunities for the company. His role is crucial in driving the growth and success of our franchise business.